“Rusty sees me the same day and diagnoses the problem in a minute. He replaced the hard drive and restored all my data — back in service within 24 hours. Why go anywhere else?”
Charles GilbertGoogle review
No Geeks, No Nerds, Just Pro's
Remote Computer Repair
Not every problem needs a trip to the shop. Many software issues can be fixed remotely — you call, we connect, we fix it.
What this service covers
Remote Computer Repair for home & business
If the problem is software rather than hardware, we can often solve it without you leaving home. Here's what remote service commonly covers:
- Slow performance and software clean-ups
- Software installation, setup, and updates
- Email, printer, and account setup
- Settings problems and error messages
- Walking you through a fix, patiently, step by step
- A quick second opinion before you bring a computer in
How it works
Simple, and no surprises
Free diagnosis
Bring it in or call. We examine your computer in our lab at no charge.
Clear quote
We tell you what’s involved and what it will cost — before any work.
You approve
The job only goes ahead once you say so. No deposit required.
We do the work
The owners do the work themselves, carefully and properly.
Pick up
Collect your computer, working as it should — most within 24 hours.
Pricing & turnaround
Fair, upfront pricing
Free
In-lab diagnosis
- The diagnosis is always free — we tell you what’s wrong and what it costs before any work.
- No deposit to get started, and no upselling — just honest pricing.
- Most repairs are done within 24 hours. If a part needs ordering, we’ll tell you up front.
- Free in-lab diagnostics
- No deposit required
- No data recovered, no charge
- Most repairs same-day or 24 hrs
- You deal directly with the owner
In our customers’ words
Trusted across Palm Beach County
“Rusty is highly skilled, refreshingly honest, and fairly priced. His wife is delightfully helpful and professional. I hope he is in business for my lifetime — I will go to no one else.”
Mary Brigid MartinGoogle review
“The diagnostic was free of charge, they were friendly and easy to deal with, and it was fixed in one day. I’ve never experienced this kind of honesty in computer repair.”
Pipeman RadioGoogle review
Remote Computer Repair questions
Frequently asked questions
How does remote repair work?
You give us a call. If the problem suits remote service, we connect securely to your computer with your permission and fix it while you watch.
Is it safe to let you connect to my computer?
Yes — the connection is secure, only happens with your permission, and you can see everything we do. Note that genuine help never starts with an unexpected pop-up telling you to call a number.
What can't be fixed remotely?
Anything physical — a broken screen, a failed drive, hardware faults. Those need the computer in our lab or an on-site visit.
Do you offer remote help outside Palm Beach County?
Remote service isn't limited by distance the way drop-off is. Give us a call and we'll let you know if we can help.
Computer trouble? Let’s take a look.
The diagnosis is free and there’s no deposit. Call and talk to the owner — most repairs are done within a day.